Return Policy
Carley’s Angels
Thank you for shopping at Carley’s Angels. As a charitable organization, our goal is to maintain the lowest fees possible to ensure most proceeds go to the Carley’s Angels Foundation! With that being said if you are not entirely satisfied with your purchase, we’re here to help. You have 14 calendar days to exchange your item, receive store credit or inquire about a refund. We do not issue refunds unless the item is not as described or damaged. If that is the case we apologize for the inconvenience and ask that you please email info@carleysangels.ca to allow us to make it right!
Exchange/Store Credit
To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. Your item also needs to have a receipt or proof of purchase. To initiate an exchange please email us at info@carleysangels.ca and outline the following
- The issue with the current item.
- The item you would like to exchange it for, or if you would like a store credit.
- Include the receipt of the initial purchase
Once we receive your item, we will inspect it and notify you that it has been received in good condition. We will then ship you out the new one, or issue your store credit! You will be responsible for paying for your shipping costs for exchanging your item. Shipping costs are non-refundable.
If you have any additional questions on refunds or exchanges please contact us at info@teamcarley.ca
If you have any additional questions on refunds or exchanges please contact us at info@teamcarley.ca
Hoilday Return Policy
Any item purchased after November 18th will be eligible for an exchange or return for store credit until January 8th.
If you are not local and require an exchange or return for store credit please email info@carleysangels.ca for shipping support.
Sparkelle Returns Policy
Custom dresses are non-refundable. In circumstances where the dress did not turn out correctly a remake will be offered. All other dresses have a 14 calendar-day exchange or return policy. If you have any other questions or concerns about your Sparkelle order please email sparkelle@carleysangels.ca
Website usage terms and conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern this websites relationship with you in relation to this website.
The term us or we refers to the owner of the website.
The term you refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Privacy Policy
We have established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the customer) online.
Consent for Collection, Use and Disclosure
Your use of this site and/or your registration for products and services here constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this website.
Accountability
We collect, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, and information about IP address. We take responsibility for your personal information to ensure compliance with the principles in this Privacy Policy.
Purposes for Collecting Personal Information
We collect and use personal information for the following Identified Purposes:
- To understand customer needs regarding our services.
- To develop and provide our web site and our products and services for our customers.
- To fulfill your requests for products, services or information.
- To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
- To allow customers to access limited-entry areas of our site.
- To personalize some of our services and products for you and to deliver targeted advertisements and offers.
- To protect the services, products or rights of – including but not limited to the security or integrity of our website.
- To identify and resolve technical problems concerning our site, products and services.
We also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
Limiting the Collection of Personal Information
We limits our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.
When you visit the our web site, a cookie may be placed on your computer or the cookie may be read if you have visited the our web site previously. We use cookies to allow us to determine which products and services you have already purchased/interested in, so that we do not provide redundant information to you, If you choose to not have your browser accept cookies from the our web site, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our web site.
Disclosure, Processing and Retention
We do not sell, rent or disclose your personal information to anyone else.
Security Safeguards
We will use reasonable efforts to protect customers
Opt-in Process
We use double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provides you with the option to unsubscribe and change your subscription options. We should not be held liable for any damage or law suits arising in connection with the subscription service offered on this website. Please read our terms and conditions before you sign up for our services.