Sparkelle Return/Exchange Policy

Return/Exchange Policy

Sparkelle 

Thank you for shopping at Sparkelle. Sparkelle, created by Carley’s Angels is a figure skating dress line inspired by cancer fighter and skater Carley Elle Allison. Proceeds from each dress support the Carley’s Angels foundation. Sparkelle is comprised of an exclusive yearly line of stunning dresses and one of a kind pieces made for the athletes.

Returns

We strive to provide you with the best products and customer service experience. If, for any reason, you are not satisfied with your purchase, we offer a hassle-free refund policy subject to the following terms and conditions:

  1. Time Limit: You have up to 14 days from the date of arrival to initiate a return or exchange.
  2. Eligibility: To be eligible for a return or exchange, the item must be unused, unwashed, and in the same condition as you received it. It must also be in the original packaging, including the hanger and bag, with all tags attached.
  3. Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all returns and exchanges.
  4. Return Shipping: We offer free return shipping for all orders within North America. Please contact our customer service team (info@carleysangels.ca) to receive a prepaid return label

Exchange/Store Credit

If you wish to exchange your item for a different size, color, or style, we offer exchanges for items of equal or greater value based on the same protocols as the return policy. If the exchanged item is of greater value, the price difference will be charged accordingly.

Sparkelle reserves the right to refuse any returns or exchanges that do not comply with our policy. All decisions regarding eligibility will be made at our discretion. To initiate a return or exchange please email us at info@carleysangels.ca 

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